Resources
State-wide services
1800 Respect
1800 Respect is the national domestic, family and sexual violence counselling, information and support service. Call 1800 737 732 or reach out via the online chat on website https://www.1800respect.org.au
13YARN
Call 13 92 76, 24/7 National crisis support line for mob who are feeling overwhelmed or having difficulty coping. We offer a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week. 13YARN empowers our community with the opportunity to yarn without judgement and provide a culturally safe space to speak about their needs, worries or concerns.
1800 My Options
Provides information and referrals for sexual and reproductive health, specifically contraception, unplanned pregnancy, abortion, and sexual health care.
1800 696 784
NRS: 1300 555 727
Interpreter: 13 14 50
Mon – Fri: 9 am – 5 pm (excluding public holidays)
ASK Izzy
Find help you need with housing, food, clothes, food vouchers, swags, FV, health, Centrelink, money, support & counselling, legal, drugs & alcohol, life skills & education, work, facilities, libraries, community hubs, technology and advocacy
https://askizzy.org.au/
Alcohol and Drug Foundation
National Alcohol & other drug hotline: 1800 250 015
Our programs work to minimise harm in specific environments, changing practices, knowledge and attitudes to create safer places for people to live, work and play.
We are proudly independent and co-design our evidence-based programs together with communities; supporting them to build local capacity to create change. https://adf.org.au/
Amaze – creating an autism-inclusive Australia
Amaze is a leading autism organisation driving change so that Autistic people and their families can live their best lives.
Amaze builds autism understanding in the community, influences policy change for autistic people and their families/supporters, and provides independent, credible information and resources to individuals, families, professionals, government and the wider community.
Autism Connect is open 8am to 7pm, Monday to Friday.
https://www.amaze.org.au/
Association for Children with a Disability
Advocating for children with disability and their families
ACD supports all families in Victoria with children with disability aged 0 to 18 years old.
Support Line.
Our Support Line is a free service for parents and families of children with any type of disability in Victoria.
We can help you to understand your child’s rights and support you to advocate for your child and family.
Professionals who work with children with disability and their families can also call our Support Line.
Call 03 9880 7000 or 1800 654 013 (regional)
Support Line hours are Monday to Friday, 9am-5pm
https://www.acd.org.au/
Autism Connect
A free national autism helpline, providing independent and expert information. It supports Autistic people, their families and carers, health professionals, researchers, teachers, employers and the broader community. Live web chat is available.
1300 308 699
Mon-Fri 8am – 7pm Autism Connect
Australian Breastfeeding Association
Provides breastfeeding information and support to mothers, their support networks (e.g. other family members) and health professionals. Webchat is also available.
1800 686 268
Australian Drug Foundation (ADF)
Textline for free confidential info about drug effects
0439 TELL ME (0439 835 563)
Beyond Blue
We provide information and support for anxiety, depression and suicide prevention for everyone in Australia.
1300 224 636
https://www.beyondblue.org.au/
Births, Deaths and Marriages
Details of Proof of Identity (POI) exception policy
https://www.bdm.vic.gov.au/about-us/proving-your-identity
Bite Back – Black Dog Institute
BITE BACK is the very first online positive psychology program designed to improve the overall wellbeing and resilience of young Australians aged 13 – 16 years old.
https://www.biteback.org.au/Explore
Blue Knot Helpline and Redress Support Service
Support adult survivors of childhood trauma and abuse, parents, partners, family and friends as well as the professionals who work with them.
1300 657 380
https://blueknot.org.au/survivors/blue-knot-helpline-redress-support-service/
Brave Foundation (Supporting Expecting and Parenting Teens – SEPT Program)
The Brave SEPT (Supporting Expecting and Parenting Teens) Program is an interactive Pathway Plan created for expecting and parenting teens to ensure they are connected to parenting support, life support and educational opportunities in their local communities.
https://bravefoundation.org.au/
Bravehearts Information and Support Line
Open to anyone wanting information, advice, referrals and support regarding child sexual abuse.
1800 272 831
Mon to Fri: 8:30am – 4:30pm (AEST) (hour vary on public holiday)
Brother to Brother – Dardi Munwurro
24 hour crisis line 1800 435 799
The Brother to Brother crisis line provides phone support for Aboriginal men who need someone to talk to about relationship issues, family violence, parenting, drug and alcohol issues or who are struggling to cope for other reasons.
The line is staffed by Aboriginal men, including Elders, who have a lived experience in the issues that the line offers support for.
Bush Support Line (CRANA)
Provides a confidential platform for the health workforce, including nurses, midwives, aged care workers, health students, doctors, and allied health professionals, and their families who live or work in remote areas. Callers can discuss difficulties, seek advice and develop coping strategies with an experienced psychologist.
1800 805 391
Butterfly
Telephone and online chat support service for people experiencing eating disorders or body image issues, and their friends and family.
Talk to someone now. Call our National Helpline on 1800 33 4673. You can also chat online or email.
1800 334 673
Carers Victoria
Free Call 1800 514 845
Carers Victoria is the statewide voice for family carers, representing and providing support to carers in Victoria.
Centre for Multicultural Youth
Support, mentoring and opportunities for young people from migrant and refugee backgrounds.
Child Protection
In Victoria, reports to child protection must be made to a protective intervener, or other appropriately delegated officer. Reports cannot be made via the department’s social media, website or email, as staff who monitor the department’s website are not delegated officers. Almost all reports are made to child protection by phone.
To make a report, you should contact the child protection intake service covering the local government area (LGA) where the child normally resides.
- North Division intake: 1300 664 977
- South Division intake: 1300 655 795
- East Division intake: 1300 360 391
- West Division intake – metropolitan: 1300 664 977
- West Division intake – rural and regional: 1800 075 599
If you are not sure which number to call, check the Child Protection Contacts page for details on the LGAs covered by each intake service.
Djirra
Telephone counselling service for Aboriginal people who are experiencing or have experienced family violence. Phone: 1800 105 303 (9am to 5pm, Monday to Friday)
https://djirra.org.au/
DirectLine
Confidential counselling, information and referral service for anyone in Victoria affected by an alcohol or drug problem.
1800 888 236
Dolly’s Dream
Dolly’s Dream Provides counselling support for young people experiencing bullying and for parents concerned about bullying. Webchat is also available.
0488 881 033; Dolly’s Dream
Family Relationships Advice Line
The Family Relationship Advice Line is a national telephone service that helps families affected by relationship or separation issues, including information on parenting arrangements after separation. It can also refer callers to local services that provide assistance.
1800 050 321
Gambling Help
Anonymous support for people with gambling problems, family and friends close to them, and those just wanting to cut back or regain control. Online chat counselling is also available.
1800 858 858
Grief Line
Phone counselling for any type of loss.
Helpline 1300 845 745
https://griefline.org.au/contact-us/
Head to Health
Make a free call for mental health guidance and advice
1800 585 212
https://www.headtohealth.gov.au/
Headspace
Statewide services include: Online & phone support; Work & study support; Parents & carer events; early psychosis program; support for professionals & educators
https://headspace.org.au/
HerSpace
Women’s specific counselling for Sexual Assault/abuse and exploitation –individual and group counselling and trauma healing programs
https://www.herspace.org.au
Homelessness Statewide After Hours Service (Victoria)
Service for those who are homeless, at risk of homelessness or escaping family violence and are in urgent need of somewhere to stay. The number will direct the caller to the closest service. If the call is outside business hours, it will be directed to Salvation Army Crisis Services.
1800 825 955 or 1800 627 727 or (03) 9536 7777
InTouch
Multicultural Centre Against Family Violence – Free and confidential support services for migrant and refugee women. Phone: 1800 755 988 (9am to 5pm, Monday to Friday)
https://intouch.org.au/
Kids Helpline
Private and confidential 24/7 phone and online counselling service for young people aged 5 to 25. Phone: 1800 55 1800 (24 hours a day, 7 days a week)
https://kidshelpline.com.au/
Knowmore
Provides trauma-informed legal assistance, financial counselling and social support for victim-survivors of childhood abuse and members of the Stolen Generation. Specialised cultural support is available for First Nations peoples.
1800 605 762
Life Without Barriers
Our disability services and day programs are available across the country, for both NDIS participants and those who aren’t eligible. You choose which of our supports you receive – we’ll tailor our services to you.
https://www.lwb.org.au/
Lifeline Australia
24 hour crisis support and suicide prevention services
13 11 14
https://www.lifeline.org.au/
ListenWell (Wellways)
A peer-led, volunteer support and referral service that provides information to people experiencing mental health issues and to their families and friends.
1300 111 500
MensLine Australia
Telephone and online counselling service for men with emotional health and relationship concerns.
Phone: 1300 78 99 78 (24 hours a day, 7 days a week)
https://mensline.org.au/
Men’s Referral Service
Free, confidential expert support for people at risk of using family violence.
Phone: 1300 766 491 (8am to 9pm, Monday to Friday and 9am to 5pm, Saturday and Sunday)
https://www.ntv.org.au/
MIND Australia
We support people experiencing mental health and wellbeing concerns to find help, hope and purpose in their lives.
https://www.mindaustralia.org.au/
Multicultural Health Connect
Monday to Friday from 11am to 7pm
1800 186 815
PANDA (perinatal Anxiety and Depression Australia)
Provides confidential counselling, support, information and referrals to local services for anyone affected by perinatal (during pregnancy and after birth) anxiety and depression.
The service also provides secondary consultations for health professionals. Interpreters are available.
1300 726 306
Parents Beyond Breakup
A free peer-support organisation offering information, resources, referrals and support to separated dads and their families. Online chat and peer support meetings are available.
1300 853 437 Dads in Distress Helpline
Positive Parenting Telephone Service Ovens Murray
The Positive Parenting Telephone Service helps families experiencing difficulties in parenting. It’s tailored to individual needs and each person can guide their own progress.
Positive Parenting offers a practical approach to raising children that focuses on building strong family relationships, encouraging good behaviour, and learning new skills. It also involves helping children learn to be aware of the needs of others and to develop responsibility and self-control.
0457 279 796 or email parenting@gatewayhealth.org.au
Queerspace
Counsellors and case managers advocacy in health, personal development, accessing services, support you with self-advocacy, social and community connection, family relationships family of origin or family of choice, safety planning, parenting skills.
03 9663 6733
https://www.queerspace.org.au/
Qlife
Qlife provides anonymous and free LGBTIQ+ peer support and referral for people in Australia to talk about sexuality, gender, bodies, feelings and relationships.
1800 184 537; WEBCHAT
Rainbow Door
Free specialist advice to LGBTIQ+ people and their friends and families.
Phone: 1800 729 367 or text 0480 017 246 (10am to 5pm, 7 days a week) or email: support@rainbowdoor.org.au
Respect Victoria
All people are safe, equal and respected, and free from all forms of family violence and violence against women.
https://www.respectvictoria.vic.gov.au/
Safe+Equal
Peak body in Victoria for specialist family violence services supporting victim survivors.
https://safeandequal.org.au/
Safe Steps
Victoria’s 24/7 family violence response centre, providing specialist support services for anyone in Victoria who is experiencing or afraid of family violence.
Phone: 1800 015 188 or email: safesteps@safesteps.org.au
SANE Australia
Provides information, guidance and referrals to adults who are affected by or need support to manage complex mental health concerns. Online chat and email counselling are also available.
1800 187 263
Seniors Rights Victoria
Phone: 1300 368 821 (10am to 5pm, Monday to Friday)
Standby – Support After Suicide
A program dedicated to assisting people and communities who are bereaved or impacted by suicide at any stage in their lives. For individuals, families and friends, witnesses, first responders and service providers. This helpline can connect callers to service providers in their local area.
1300 727 247
Sexual Assault Crisis Line
Crisis counselling service for people who have experienced both past and recent sexual assault.
Phone: 1800 806 292 (24 hours a day, 7 days a week)
Suicide Line Victoria
Suicide Line Victoria is a free 24/7 telehealth service that offers free professional phone and online counselling for people living in Victoria.
1300 651 251
Suicide Callback Service
Suicide Line Victoria is a free 24/7 telehealth service that offers free professional phone and online counselling for people living in Victoria.
1300 659 467 ; Suicidecallbackservice.org.au
Thirrili
An Aboriginal and Torres Strait Islander Community Controlled Organisation that provides emotional and practical support to Aboriginal and Torres Strait Islander families impacted by a loss from suicide or other fatal traumatic incidents.
1800 805 801
The Orange Door
A free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care, well-being and development of children.
https://orangedoor.vic.gov.au/
VicEmergency hotline
1800 226 226
If you don’t speak English, call the Translating and Interpreting Service on 131 450.
The VicEmergency Hotline provides information during and after major bushfire incidents. It also offers information to help householders, landowners and small businesses reduce bushfire risk.
In a situation where you can see or smell smoke, VicEmergency Hotline can advise whether or not a planned burn is in progress.
To report a fire or emergency, phone Triple Zero (000)
Victims of Crime Helpline
The official Victorian Government service offering free information and support for people affected by crime
Phone: 1800 819 817 or text 0427 767 891 (8am to 11pm every day)
https://www.victimsofcrime.vic.gov.au/
Yarning SafeNStrong
VAHS has established a free and confidential counselling service for Aboriginal and Torres Strait Islander Peoples. Yraning SafeNStrong is available to people and families who need to have a yarn with somone about their wellbeing.
1800 959 563
YoDAA – Youth Drug and Alcohol Advice Service
Provides information, counselling and referrals for young people, families, youth workers and school staff affected by drug and alcohol use.
1800 458 685
Wire Women’s Support Line
Provides support, information and referrals to women, non-binary and gender diverse people on any issues, such as: family relationships and legal issues; domestic/family violence; housing and homelessness; emotional wellbeing; mental health – anxiety, fear, stress and depression; and job search, study options and community volunteering. Zoom and live web chat support available too.
1300 134 130