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X-ORIGINAL-URL:https://omcfsalliance.com.au
X-WR-CALDESC:Events for Ovens Murray Child & Family Services Alliance
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DTSTART;TZID=UTC:20240417T130000
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SUMMARY:AIFS - Customer journey mapping and what it can tell us about our service systems
DESCRIPTION:Evaluation can provide insights into how clients experience and use services\, but it’s not the only way to access knowledge that can transform service systems. Customer journey mapping is one alternative method that is focused on collecting information about customers/clients to build a detailed picture of client needs\, interactions and experiences from service entry to exit. This approach\, which prioritises qualitative data\, can produce powerful insights into where service improvements are needed and how to produce better experiences for staff\, management and clients. \nKat Goldsworthy from the Evidence and Evaluation Support team at AIFS will sit down with strategic designer Monique Rappell to discuss customer journey mapping\, a technique that evaluators and program managers can use to get a holistic understanding of their clients’ experience and enhance their service design. \nThis webinar will give a brief introduction to the approach and explore when and where to use it\, the steps involved in the process and what you can do with the findings. \nThis webinar will give you: \n\nan understanding of what customer journey mapping is and what it involves\nan understanding of what insights and knowledge you can gain from customer journey mapping\ninsight into the role of customer journey mapping in understanding and enhancing complex service systems.\n\n  \nThis webinar will interest program managers and evaluators working in child and family services. \nPlease note: This pre-recorded interview runs for 30-minutes. There will be no live facilitation or audience questions. \nREGISTER
URL:https://omcfsalliance.com.au/training-and-practice/aifs-customer-journey-mapping-and-what-it-can-tell-us-about-our-service-systems/
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DTSTART;TZID=UTC:20240417T150000
DTEND;TZID=UTC:20240417T163000
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SUMMARY:Relationships Australia Victoria - Support for Fathers
DESCRIPTION:Webinar: Supporting Separated Dads \nBook your place today \nPresented by Dom Alford (Support for Fathers project\, Relationships Australia Victoria) and Pete Nicholls (CEO\, Parents Beyond Breakup)\nJoin our interactive panel discussion and hear from family services experts on what works best when supporting separating dads.\nIt can be hard to know how best to support and engage dads going through the separation process. \nWhen professionals understand the trauma response that separation can cause\, and the life cycle of the separation process\, they can more effectively support dads during this vulnerable life stage.\nGain knowledge\, insights\, and practical strategies to support separating dads. \nLearning outcomes\nDuring this panel discussion\, you’ll: \n\ngain an understanding of the trauma response dads often experience when going through separation and how to support them\nlearn about the life cycle of the separation process from dads’ perspectives\nexplore some of the challenges that often arise when working with people who are separating\nhear stories and learnings from the panel about engaging with dads.\n\nThis webinar is ideal for\nA range of workers in community organisations\, social services\, schools or businesses who support or work with separating dads.\nREGISTRATIONS CLOSE APRIL 15
URL:https://omcfsalliance.com.au/training-and-practice/relationships-australia-victoria-support-for-fathers/
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